An Important Announcement

It’s with a heavy heart that I share that CustomFit and the Amy Herzog Designs website will shut down on June 15th, 2024. 

Two weeks ago, I shared in the newsletter about an intermittent issue with users being unable to sign in. In the days after the email was sent, the problem continued to get worse, becoming much more frequent. After countless hours of my own work, and in consultation with multiple outside consultants, we’ve come to the terrible conclusion that it can’t be fixed on the current technology platform. Many aspects of the system are based on older technology, and the pieces just don’t play well together anymore. To fix it would require significant reengineering – a task which, at best, would take multiple experts months and be very costly. CustomFit has barely been covering its operating costs for a while, so this isn’t a feasible step. 

Until June 15th, the log-in experience will continue to be intermittent and frustrating, and I’m sorry that’s the experience things will end on. This error will look like a generic “something went wrong” error page. Generally trying again a few times, or waiting until later, will result in it working.

There are some logistics to know about the site shutting down, so please read the following carefully:

  • The Amy Herzog Designs and CustomFit websites will no longer exist as of June 15th, 2024. This means that you will not be able to access any of the information on the site after that date unless you save it to your computer. This includes any traditional patterns from Amy Herzog Designs or CustomFit patterns. 
  • You can, and should, download copies of your already-generated patterns before that date. On your Patterns page: these are the patterns under the section “Ready to Knit”. Under each pattern there is a button marked “Download PDF” – that’s what you want. I recommend placing the PDF in multiple locations, perhaps in a cloud-based service with automatic backups, so that you always have a version of the file.
  • You should also download copies of the measurements and swatch information that you’d like to keep. For measurements, there’s a “download PDF” button on the detail page for that measurement set. For swatches, either copy / paste the information into a text document or save each of the web pages to your local machine.
  • Please be patient. I understand that with this date in mind, it might make the log-in issue even more frustrating. There may also be a lot of people trying to access the site, or generate patterns, at any given time, which can cause additional slow downs.   

Subscribers, you should have received a separate email with additional details. Please check your junk mail and reach out if you didn’t.

I know that for many of you, CustomFit has changed the way you knit and that this news will come as a big disappointment. I’ve appreciated all your support over the last three years, and I’m as disappointed and sad as you are that things are coming to an end. 

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